Customer Success Creator Course (Self-learning)

Being A Customer Success Manager Is Hard Right Now. Super Hard.

• Your customers are looking to reduce their expenses. Their CFOs are carefully evaluating the ROI they get from your product. Their expectations have never been higher.  
• CS teams got their budgets cut and suffer from layoffs. They are forced to do “more with less” and don’t know how. Alignment on customer success is still a distant dream. 
• For a decade CS teams have been wired to prioritize convenience and scalability. Now they are forced to go from defense to offense and don’t know how.   

How Can You Adapt To The New Reality?

• Internal training is a very effective method to boost your team’s performance. But who has the required skills and knowledge?
• The content you find about customer success is really poor. Besides, there’s nothing new because everybody copies the same generic stuff from everybody. 
• The courses you’ll find are will teach you all the same outdated things. Your customers don’t care about how many certificates you have. 

What You Need Is A Program That Helps You Deliver Results Accurately And Repeatedly

Because doing the same things over and over again won’t create different results. CS teams need to get out of their comfort zone of being busy and doing “stuff”. 

In the CS Creator Course, you'll learn how to:

1. Identify, deliver, measure, and & monetize customer value
2. Build and nurture meaningful customer relationships
3. Improve your performance and demonstrate value to your C-suite

What results can you expect?

If you apply your learnings you will see immediate results. Lower churn, higher engagement, and revenue growth. But you will find the real value in the long term because your gains will grow exponentially and eventually you will build a high value customer portfolio, get buy-in from your leadership and accelerate your career.

What others said about it

Every company has its distinctions around customer success, but this course provides unique perspectives and visualizations. It is a brilliant resource for anyone looking to up their game as a CSM; with insights that will generate ideas and inspire action. I will hold onto this information for future reference and highly recommend you do too!

Erin Birrell

The course was excellent content. It wasn't for myself as much as I was looking for inspiration. I am in the middle of completely revamping CS at my current company and was looking for ideas on how to express what I wanted to do. It's also great as part of our onboarding and enablement program for new and less experienced team members.

Jeff Perales

Markus's Customer Success Excelator course was everything I expected it to be. It's short, Concise, and delivers the message. My role transitioned into CS in my last company and understanding the science of CS was vital to me. The course delivered ideas and insights that developed the art of CS in a scientific manner. Highly recommended.

Nasreen Ahmad

PS: Purchase Parity Discount if you are living in a low-income country. Please send me a message to get your discount link.