Customer Success Creator Course (Self-learning)

The Customer Success Creator Course helps you to make customer success simple, effective, and customer-centric to win customers for life and drive profitable growth for your business.

You'll learn how to:

1. Understand customer value
2. Determine your ideal customer
3. Make onboarding customer-centric
4. Break up with bad-fit customers
5. Build a viable metric system
6. Create an effective customer success program
7. Forger internal alliances
8. Get leadership buy-in
9. Make customers love your QBRs
10. Optimize your resource distribution
11. Sell renewals, expansions and upsells
12. Sustainably eliminate churn

Plus:

• The limitations of traditional CS metrics
• A net revenue retention breakdown
• A customer kick-off checklist

What results can you expect?

Steady growth of your customer portfolio value. The course is specifically designed to give you the tools to deliver your customers' desired outcomes accurately and repeatedly for seamless retention, creating upselling and expansion opportunities plus driving advocacy.

What others said about it

Every company has its distinctions around customer success, but this course provides unique perspectives and visualizations. It is a brilliant resource for anyone looking to up their game as a CSM; with insights that will generate ideas and inspire action. I will hold onto this information for future reference and highly recommend you do too!

Erin Birrell

The course was excellent content. It wasn't for myself as much as I was looking for inspiration. I am in the middle of completely revamping CS at my current company and was looking for ideas on how to express what I wanted to do. It's also great as part of our onboarding and enablement program for new and less experienced team members.

Jeff Perales

Markus's Customer Success Excelator course was everything I expected it to be. It's short, Concise, and delivers the message. My role transitioned into CS in my last company and understanding the science of CS was vital to me. The course delivered ideas and insights that developed the art of CS in a scientific manner. Highly recommended.

Nasreen Ahmad

PS:

• 50% discount if you are currently unemployed
• Purchase Parity Discount for most countries
• If both apply, you get both

Please send me a message to get your discount link.